Flying Fox is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways, including:

• Correspondence via email or phone
• Through our website www.flyingfox.org.au
• From media and publications
• From cookies and tracking technologies

We don’t guarantee the policies of third-party websites or services that may be linked from our website.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain to you, where appropriate and possible, why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or opinions about an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union or professional body, criminal records, or health information.

Sensitive information will only be used by us for:

• The primary purpose for which it was obtained
• A secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties, such as social media platforms (e.g., Meta for advertising purposes). In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.

Use of Cookies and Retargeting Technologies

Our website uses cookies and other tracking technologies to enhance your experience and collect data for marketing and analytical purposes. Cookies help us track users’ activities to display relevant ads based on their interaction with our site. For instance, we use Meta (Facebook) Ads to show you advertisements based on your prior visits to our website.

By visiting our website, third-party vendors such as Meta may collect cookies and use them to serve targeted ads across their platforms. These technologies help us:

Understand how visitors engage with our website
Show you relevant ads after you have left our website

You can manage or disable cookies via your browser settings. Additionally, you can opt-out of targeted advertising through Meta by adjusting your settings in Meta’s Ad Preferences.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including:

• Third parties where you consent to the use or disclosure
• Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files, which we are required to keep for a minimum of seven years.

Access to Your Personal Information

You have the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Flying Fox will not charge a fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. We will notify you of any significant changes by posting a notice on our site or sending a communication via email if you have subscribed to our mailing list.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Flying Fox
Email: hello@flyingfox.org.au
Mailing Address: 42 William St, Balaclava
Phone: +61405 673 883